Privacy Policy

We may collect the following types of information:

• Contact Information: Name, email address, phone number, and company details
• Uploaded Content: Documents, FAQs, or other materials used to train the chatbot
• Chat Data: Conversations between users and the chatbot
• Technical Data: IP address, browser type, device info, pages visited
• Integration Data: Information from third-party systems (e.g. CRM, WhatsApp), if connected

We use collected information to:

• Deliver and improve our chatbot services
• Respond to customer support inquiries
• Train and fine-tune chatbot performance
• Monitor usage and detect technical issues
• Comply with legal or contractual obligations

We do not sell or rent your personal information.

We implement strict security measures to safeguard your data:

• TLS Encryption: All data is encrypted in transit
• AES-256 Encryption: Sensitive data at rest is encrypted
• UAE-Based Hosting: Production servers are hosted in secure, ISO 27001-certified UAE data centers
• Access Control: Data access is restricted through role-based permissions
• Monitoring & Backups: Real-time monitoring, daily encrypted backups, and disaster recovery plans are in place

Despite our best efforts, no method of data transmission over the internet is 100% secure.

We may share your data with:

• Trusted service providers who support our platform infrastructure
• Third-party tools you choose to integrate (e.g., CRM, WhatsApp)
• Legal authorities if required by law or to protect our rights

All third parties are contractually bound to maintain the confidentiality and security of your data.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time.

Depending on your location and applicable law, you may have rights to:

• Access or request a copy of your data
• Correct or delete your information
• Withdraw consent or restrict processing
• Lodge a complaint with a supervisory authority

To exercise your rights, contact us at [email protected].

We may use cookies to improve site performance and user experience. You can modify your browser settings to disable cookies at any time.

Our Services are not intended for children under 16. We do not knowingly collect personal data from minors.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services constitutes your acceptance of the revised policy.

If you have any questions about this Privacy Policy or our data practices, contact us at: